Refund Policy
Last updated: October 2026
Eligible for a full refund
Within 7 days of purchase, if the licence key has not been used or activated.
Not refundable
Once the licence key has been activated, or after 7 days from purchase.
How to request a refund
Email sales@tagkonect.com with your order number and the reason for your request. We will check that the key has not been activated and reply with the outcome.
How refunds are paid
Approved refunds are returned using the payment method you used, where possible. The time it takes to reach your account depends on your bank or payment provider.
Wrong product ordered?
If you ordered a licence that does not suit your devices and have not activated it, contact us within 7 days. We can refund it or help you change to a suitable product.